Summary: We collect only what we need to run our service. We never sell your data. You can request deletion at any time. For questions, email privacy@quickshop.solutions.
1. WHO WE ARE
QuickShop Technologies Private Limited ("QuickShop", "we", "us", "our") operates the website quickshop.solutions and provides the QuickShop e-commerce platform. Our registered address is Koramangala, Bengaluru – 560034, Karnataka, India.
This Privacy Policy applies to all information we collect through our website, platform, mobile applications, and related services (collectively, the "Service").
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
- Account information: Name, email address, phone number, and business name when you register.
- Payment information: Billing details processed via our payment partner (Razorpay). We do not store card numbers or UPI credentials on our servers.
- Store content: Product descriptions, images, prices, and other content you add to your store.
- Communications: Messages you send us via email, chat, or support tickets.
2.2 Information Collected Automatically
- Usage data: Pages visited, features used, clicks, session duration, and navigation paths.
- Device & browser data: IP address, browser type, operating system, and device identifiers.
- Cookies & tracking: We use cookies for session management, analytics, and improving your experience. See Section 7 for details.
2.3 Information from Third Parties
- Payment transaction data from Razorpay (payment status, transaction IDs, UPI handles).
- Analytics data from Google Analytics for aggregate usage insights.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Create and manage your account and store.
- Process subscription payments and issue invoices.
- Provide customer support and respond to enquiries.
- Send transactional emails (payment receipts, store activity alerts, security notices).
- Improve our platform through analytics and user research.
- Detect and prevent fraud, abuse, and security incidents.
- Comply with applicable laws and legal obligations.
- Send product updates and newsletters (you can unsubscribe at any time).
4. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:
- Service providers: Razorpay (payments), AWS (cloud hosting), Twilio (SMS/WhatsApp), and other vetted vendors who process data on our behalf under strict confidentiality obligations.
- Legal requirements: When required by law, court order, or government authority.
- Business transfer: In the event of a merger, acquisition, or sale, your data may be transferred to the acquiring entity. We will notify you before this occurs.
- Protection of rights: To protect the safety, rights, or property of QuickShop, our users, or the public.
5. DATA RETENTION
We retain your personal data for as long as your account is active or as needed to provide services. After account closure:
- Account and store data is deleted within 90 days of closure.
- Financial transaction records are retained for 7 years as required under Indian tax law.
- Anonymised analytics data may be retained indefinitely.
6. YOUR RIGHTS
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data, subject to legal retention requirements.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to certain types of processing, including marketing communications.
To exercise any of these rights, email us at privacy@quickshop.solutions with the subject line "Data Rights Request". We will respond within 30 days.
7. COOKIES
We use the following types of cookies:
- Essential cookies: Required for the platform to function (login sessions, cart state). Cannot be disabled.
- Analytics cookies: Google Analytics cookies that help us understand how users interact with the platform. You can opt out at any time.
- Preference cookies: Remember your settings and preferences.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core platform.
8. SECURITY
We implement industry-standard security measures including:
- 256-bit SSL/TLS encryption for all data in transit.
- AES-256 encryption for sensitive data at rest.
- PCI-DSS compliance through our payment processing partner.
- Regular security audits and penetration testing.
- Role-based access controls for internal team members.
While we take every reasonable precaution, no system is 100% secure. Please use a strong, unique password for your account and enable two-factor authentication.
9. CHILDREN'S PRIVACY
Our Service is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. When we make material changes, we will notify you by email or by displaying a prominent notice on our platform at least 14 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the updated policy.
11. CONTACT US
For privacy-related questions or concerns, please reach out:
- Email: privacy@quickshop.solutions
- Address: QuickShop Technologies Pvt. Ltd., Koramangala, Bengaluru – 560034, Karnataka, India
- Grievance Officer: [Name], reachable at the email above, as required under the IT (Amendment) Act, 2008.
This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.