REFUND
POLICY.

1. 30-DAY MONEY-BACK GUARANTEE

QuickShop offers a 30-day money-back guarantee on all new paid plan subscriptions. If you purchase any plan and find that it does not meet your needs, you may request a full refund within 30 days of your initial payment.

This guarantee applies to:

• Starter Plan (₹999/month)
• Growth Plan (₹2,499/month)
• Pro Plan (₹5,999/month)

The 30-day period begins from the date of the first subscription payment, not the trial start date.

2. ELIGIBILITY FOR REFUND

You are eligible for a refund if:

• Your refund request is made within 30 days of the payment date.
• Your account has not violated our Terms and Conditions.
• You have not previously received a refund from QuickShop.

Refunds will not be issued in the following cases:

• Requests made after the 30-day window has expired.
• Accounts suspended or terminated due to Terms of Service violations.
• Partial month refunds for mid-cycle cancellations after the 30-day window.
• Refunds for add-on services or custom development work performed.
• Refunds for domain registration fees (these are non-refundable as they are charged by domain registrars).

3. HOW TO REQUEST A REFUND

To request a refund, please:

1. Email us at billing@quickshop.solutions with the subject line "Refund Request – [Your Store Name]".
2. Include your registered email address and the reason for the refund request (optional but helpful).
3. Our team will review your request and respond within 2 business days.
4. If approved, the refund will be processed to your original payment method within 5–10 business days.

You may also initiate a refund request via our in-dashboard Support Chat or by calling our helpline at 1800-XXX-XXXX.

4. REFUND PROCESSING & TIMELINE

Once your refund is approved:

• UPI & Net Banking: 3–5 business days to reflect in your account.
• Credit / Debit Card: 5–10 business days depending on your card issuer.
• Wallet: 2–3 business days.

QuickShop bears no responsibility for delays caused by your bank or payment processor. If you do not receive the refund within the stated timeframe, please contact your bank first, then reach out to us with your refund reference number.

5. SUBSCRIPTION RENEWALS

QuickShop subscriptions are billed monthly on a recurring basis. Renewal charges are not refundable unless:

• The renewal was charged in error (e.g., after a valid cancellation request was submitted).
• You contact us within 72 hours of the renewal charge and request a refund, in which case we will review the request on a case-by-case basis.

We recommend cancelling your subscription at least 3 days before the renewal date to avoid unwanted charges. See our Cancellation Policy for details.

6. FAILED PAYMENT REFUNDS

If a payment is debited from your account but the transaction is not confirmed in our system (e.g., network failure during checkout), the amount will be automatically reversed by Razorpay within 5–7 business days. If the reversal does not occur, please contact us with your payment reference ID and we will coordinate with our payment processor.

7. CONTACT FOR BILLING

For all billing and refund-related queries:

• Email: billing@quickshop.solutions
• Phone: 1800-XXX-XXXX (Mon–Fri, 10 AM – 6 PM IST)
• WhatsApp: +91 98765 43210